Refund policy
To be eligible for a return, your item must be in the same condition in which you received it: unworn or unused, with tags attached, and in its original packaging. You must also have the receipt or proof of purchase.
To start a return, you can contact us at info@hamfabrics.com. Please note that returns must be sent to the following address: Çankaya, Nilgün Street No: 7/11, 06690 Çankaya, Ankara, Türkiye.
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us at info@hamfabrics.com for any questions regarding returns.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (for example, food, flowers, or plants), custom products (such as special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to receive the item you want is to return the item you currently have and, once the return has been accepted, make a separate purchase for the new item.
14-Day European Union Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing justification.
As stated above, your item must be in the same condition in which you received it: unworn or unused, with tags attached, and in its original packaging. You must also have the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know whether your refund has been approved.
If approved, you will automatically be refunded to your original payment method within 10 business days. Please remember that it may also take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@hamfabrics.com.
To be eligible for a return, your item must be in the same condition in which you received it: unworn or unused, with tags attached, and in its original packaging. You must also have the receipt or proof of purchase.
To start a return, you can contact us at info@hamfabrics.com. Please note that returns must be sent to the following address: Çankaya, Nilgün Street No: 7/11, 06690 Çankaya, Ankara, Türkiye.
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us at info@hamfabrics.com for any questions regarding returns.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (for example, food, flowers, or plants), custom products (such as special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to receive the item you want is to return the item you currently have and, once the return has been accepted, make a separate purchase for the new item.
14-Day European Union Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing justification.
As stated above, your item must be in the same condition in which you received it: unworn or unused, with tags attached, and in its original packaging. You must also have the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know whether your refund has been approved.
If approved, you will automatically be refunded to your original payment method within 10 business days. Please remember that it may also take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@hamfabrics.com.
Return Conditions
As our colored products are hand-dyed using plant waste, they are delicate products; therefore, returns are not accepted.
Our return period is 14 days.
The item to be returned must have its tags intact, its hygiene strips must not have been removed, and it must be returned in its original packaging or box.
The product must be returned in the same condition in which it was received.
Inspection and Refund Process
The returned product received by us will be inspected by our team.
If the inspection determines that the defect, damage, or issue was caused by the user, the product amount will be refunded to your credit card within the statutory period of 10 business days.
Cash refunds are not available.
For the return to be accepted, the product must be sent together with its invoice.
Returns of products that have lost their resale value and cannot be sold to another customer will not be accepted, and no refund will be issued.
